Wednesday, May 14, 2008
One of the most realistic scenes from a movie ever...
Recently I was watching that classic Fast Times at Ridgemont High. Is it just me or does the following scene remind you of the many confrontations we have with irate customers?
(The dialogue is quoted verbatim. The other comments I added)
Brad Hamilton: May I help you?
Angry Customer: Uh, yes. This is not the best breakfast I ever ate, and I'd like my money back.
(Brad sees that the customer has already ate more than half of his supposedly terrible breakfast. Just like a customer who claims never to have done anything that would get them barred from doing what they feel they have to do, yet we see numerous examples on their account.)
Brad: Uh, okay, I believe you have to fill out a form for that.
Angry Customer: (Acting like many customers who do not understand we have procedures to follow) Uh, no, I'd like my money back now.
Brad: I'm sorry, it doesn't work that way. You see, I have to fill out a form, and, well, you ate most of it already, so...
Angry Customer: (Acting like many customers who see consumerism as a form of breathing air) See that sign? It says, '100% guaranteed.' You know what the meaning of 'guaranteed' is? Do they teach you that here?
Brad: Sir, if you'd just wait a minute.
Angry Customer: (Like a customer at supervisor call level) I am so tired of dealing with incompetence. It says, '100% guaranteed,' you moron.
Brad: Mister, if you don't shut up, I'm gonna kick 100% of your ass!
Of course, if you saw the movie you know that Brad promptly was axed for blowing his stack at the customer. As would be the case if anyone where I work actually said that to a customer no matter how deserving they may be of it.
Recently I was watching that classic Fast Times at Ridgemont High. Is it just me or does the following scene remind you of the many confrontations we have with irate customers?
(The dialogue is quoted verbatim. The other comments I added)
Brad Hamilton: May I help you?
Angry Customer: Uh, yes. This is not the best breakfast I ever ate, and I'd like my money back.
(Brad sees that the customer has already ate more than half of his supposedly terrible breakfast. Just like a customer who claims never to have done anything that would get them barred from doing what they feel they have to do, yet we see numerous examples on their account.)
Brad: Uh, okay, I believe you have to fill out a form for that.
Angry Customer: (Acting like many customers who do not understand we have procedures to follow) Uh, no, I'd like my money back now.
Brad: I'm sorry, it doesn't work that way. You see, I have to fill out a form, and, well, you ate most of it already, so...
Angry Customer: (Acting like many customers who see consumerism as a form of breathing air) See that sign? It says, '100% guaranteed.' You know what the meaning of 'guaranteed' is? Do they teach you that here?
Brad: Sir, if you'd just wait a minute.
Angry Customer: (Like a customer at supervisor call level) I am so tired of dealing with incompetence. It says, '100% guaranteed,' you moron.
Brad: Mister, if you don't shut up, I'm gonna kick 100% of your ass!
Of course, if you saw the movie you know that Brad promptly was axed for blowing his stack at the customer. As would be the case if anyone where I work actually said that to a customer no matter how deserving they may be of it.
Sunday, May 04, 2008
Think Tank
It is possible for one to become so set in their ways that we simply cannot accept that others may see things differently.
If you're over the age of 40 and wear a baseball cap, please wear it correctly!
It is possible for one to become so set in their ways that we simply cannot accept that others may see things differently.
If you're over the age of 40 and wear a baseball cap, please wear it correctly!
